Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Terms (Purchases) Policy
SHIPPING POLICY
At SILVEXA, we are committed to providing a smooth and reliable shipping experience. The following policy outlines our shipping procedures, options, and responsibilities, ensuring that our customers have a clear understanding of how their orders are handled.
1. Shipping Methods and Delivery Times
We offer a variety of shipping methods to accommodate our customers’ needs. All orders are processed and dispatched from our warehouse located in Leeds.
Available Shipping Methods:
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Standard Shipping
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Expedited Shipping
2. Shipping Restrictions
Regions We Ship To:
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UK: We ship to most areas within the UK, excluding Scottish Highlands & Islands, Isles of Scilly, Islay/Jura, Isle of Man, and Channel Islands.
P.O. Boxes and APO/FPO Addresses:
We currently do not offer shipping to P.O. Boxes or APO/FPO addresses.
3. Order Processing
Orders are processed Monday through Friday. Please note that orders placed on weekends or public holidays will be processed the following business day. Some products may have additional processing times due to stock availability or special handling requirements.
Once your order has been placed, you will receive an order confirmation email. Upon shipment, you will receive a shipping confirmation email with tracking details.
4. Shipping Fees and Taxes
5. Delivery Tracking
After your order has been dispatched, you will receive an email with your tracking number. You can use this number to track your package through the carrier’s website. If you have trouble tracking your shipment or have concerns, please contact us, and we will assist you.
6. Damaged or Lost Shipments
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Damaged Shipments: If your package arrives damaged, please contact us immediately at peter@silvexametals.com. Provide pictures of the damage along with your order number, and we will arrange a replacement or a refund.
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Lost Shipments: If your package is marked as delivered but you have not received it, please check with your local carrier. If you still cannot locate your package, contact us, and we will initiate an investigation with the carrier.
7. Returns and Exchanges
For information regarding returns, exchanges, and refunds, please refer to our Return and Exchange Policy. We are dedicated to ensuring you are completely satisfied with your purchase. If you have any concerns, feel free to reach out to us.
8. Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our team:
Thank you for choosing Silvexa! We appreciate your business and look forward to serving you.