Please read these Terms and Conditions carefully for SILVEXA which apply in respect of selling your Precious Metals to us offered via our website; www.silvexametals.com.
We are a Partnership business established in the United Kingdom with the office address: SILVEXA, Pure Offices Leeds Thorpe Park, 4100 Park Approach, Leeds, LS15 8GB, United Kingdom. Our Partnership Director Manager is Peter Bridges, and our Customer Service Representative is Chris Robinson.
You can write all concerns and complaints to our office address in United Kingdom; all legal matters will be handled at this address.
The website www.silvexametals.com is owned and operated by;
SILVEXA
Email: peter@silvexametals.com
Phone: 07510 628300
2.1 In using the Services, you warrant that:
3.1 You will tell us the weight and carat of the metals and quantity you wish to sell.
3.2 Once given, you will be provided with an indicative price (Form Price) for your Metals, together with a Unique Enquiry Number .
3.3 Form Prices are automatically generated and are determined by reference to the fixed AM Gold Price on the date you submit your enquiry.
3.4 These rates are calculated by us in accordance with the London Bullion Market Association. The amount which you eventually receive for your Metal may not be the same as the Form Price, as this is an indicative valuation of your Metal only, and will be calculated by reference to the Prevailing Headline Rate (the ‘Prevailing Rate’) on the day upon which: We accept an Offer or you accept a Post-Assessment Offer or a Valuation Offer.
3.5 By submitting your enquiry to us and by posting your Metals to us, you are making an irrevocable Offer to sell your Metals to us for a price determined by reference to the Prevailing Rate (the ‘Contract Price’).
3.6 By choosing to sell to us, you agree to enter into a contract governed by these terms and conditions.
4.1 Methods for Sending Your Metals to us:
Send your items via the postal system using a pre-paid postage label.
4.2 Pre-paid pack
Our pre-paid pack service provides you with a pre-paid postage label to send your items and we automatically choose the appropriate level of insurance for the Metals that you are sending to us.
4.3 When using our pre-paid services we will not make any postage cost deductions from your Form Price or Valuation Offer.
4.4 We reserve the right to reject the receipt of any parcel which looks as if it has been tampered with or damaged in transit. Sending your items with InPost: Securely parcel your items and send them to us from your local InPost shop or locker.
It is your responsibility when posting your Metals to ensure that your parcel is securely packaged and your parcel contains your Unique Enquiry Number inside.
4.5 If your Metals are worth more than £2,500, it may be advisable to send items to us in separate pre-paid packages in order to obtain more comprehensive cover. Your Enquiry Number must be included in all of your Parcels to avoid delay in processing your Metals.
5.1 When you sell Metals to us through our website, your Metal sale will process as follows:
a) On the first working day (excluding Bank Holidays) that we receive your Metals you will be sent a notification email
b) On the day we receive your Metals, we will complete an assessment of its Characteristics
c) In order to accurately assess the Characteristics of your Metal, you agree to allow us to carry out non-destructive testing. This will include (but shall not be limited to) using a Sigma Metalytics precious metals verifier or an XRF scanner to determine the purity of your metals.
d) We reserve the right to refurbish, alter, resell or dispose of all items purchased at our discretion.
5.2 Once your Metals have been assessed and we agree with the Metal’s Characteristics submitted through your enquiry, we will accept your Offer.
5.3 When the above applies, and you have used our guaranteed pricing offer, your metals will be processed on the gold/siver price on the day you submitted your metal sale provided we received your metal within 5 days.
5.4 If your weights and carats differ to your original submission and you have used our guaranteed pricing offer we will evaluate your weights and carats and based on your guaranteed prices in our original offer.
5.5 Where we do not agree with your assessment of your Metal’s Characteristics, we will not accept your Offer and we will provide you with an Offer via email or phone to purchase your Metals based upon the weights and carats as tested by our gold/silver experts. You can then either accept our Offer or reject our Offer and we will return your Metal free of charge by Royal Mail.
5.6 Our Price Guarantee is applicable only to the sale of precious metals being minted bullion, bars, coins and rounds, with a combined value of £5,000 or less, dispatched to us via out online postal service. Each customer is restricted to one ongoing transaction at any given time. This condition necessitates that we have received, processed, and finalised payment for your current metal sale before you can secure a price guarantee for another transaction. It is important to note that gold and silver prices are subject to fluctuations in the global market, thus UK bank holidays and weekends are taken into account when determining the duration of your price guarantee.
5.7 In case of a market downturn exceeding £5.00 GBP per ounce in the gold price or £2.00 per ounce in the silver price on an application where you have been granted a Price Guarantee, we reserve the right to offer you a revised price for your metals based on the AM or Live market trading price of gold/silver. This will apply if the decline in the Guaranteed Price exceeds £5.00 GBP per ounce of gold or £2.00 per ounce of silver compared to the Morning’s LBMA Am (GBP) at the time of processing your items upon receipt by us via post.
5.8 As metal processing is a manual procedure requiring human input, occasional errors may occur. If we discover a typographical or input error in recording the characteristics of your metals, we reserve the right to correct the mistake. In the event of an overpayment due to an error, you agree to return the overpaid amount promptly upon notification. We will notify you within 7 days of identifying the overpayment. If necessary, we reserve the right to engage an independent third-party valuer to verify the corrected valuation. Failure to return the overpayment within 14 days of notification shall constitute a material breach of contract. In such an event, we reserve the right to take all necessary legal action to recover the outstanding amount, including but not limited to debt recovery proceedings, interest on the unpaid amount, and any associated legal or administrative costs incurred in the recovery process.
Any items received that are identified as non-gold or that fall outside of our purchasing criteria will be held securely on site for a maximum period of 20 calendar days from the date of customer notification.
During this 20-day period, you may request the return of these items. A return postage and handling fee of £3.80 to £10.00 will apply. Payment of this fee must be made within the 20-day holding period for the items to be dispatched.
If we do not receive confirmation that you would like the items returned, and payment of the £3.80 to £10.00 return postage fee within the 20-day timeframe, the items will be deemed as uncollected. After this period, the items will be processed without further notice and may be responsibly recycled, disposed of, or sold to recover handling and processing costs. No further claims can be made in respect of these items once this has taken place.
We are unable to store non authentic items beyond the 20-day holding period.
7.1 We comply with all the Requirements of the Data Protection Act (2018) and if you have elected to receive a pre-paid postage label or quote we will contact you on the details that you have provided.
7.2 If your Metal Characteristics (carats) and weights have been different to what you believed you had then we will require your authority to proceed and buy your Metal. We will contact you by email or telephone and we will need your authority to process and pay you out for your items. Once we have received confirmation that you would like to proceed with our Offer, we will make payment on the day that your Offer has been authorised to a UK Bank Account specified in your enquiry.
7.3 Payment requests by cheque will be sent by First Class post.
7.4 Rejecting our Offer process is as follows:
a) You must confirm this by telephone or e-mail within seven working days of being contacted by us or subject to a reasonability test.
b) We will make every reasonable attempt to contact you on the details you provide. However, if you fail to notify us within seven working days, you may be deemed to have rejected the Post-Assessment Offer.
c) Rejected Offers will be to you via The Royal Mail’s delivery service free of charge. (Please allow 3 working days for rejected parcels to be processed for dispatch).
You will remain the owner of your Metals at all times until we accept your relevant Offer or you accept our Post-Assessment Offer. If we return your Metals to you, you will remain the owner of the Metals at all times.
8.1 We are only responsible for loss or damage to your Metal caused by our negligence or breach of contract from the time that we accept delivery of the Metals.
8.2 In such circumstances, we are responsible for losses which you suffer only to the extent that they are a foreseeable consequence, limited to a maximum aggregate liability of the lower of: the Headline Rate at the date of the occurrence.
8.3 Our services are for domestic and private use only.
8.4 We accept no liability for any loss of profit, business or business interruptions.
8.6 We shall have no liability or responsibility for any delay or failure to perform any of our obligations under these Terms and Conditions caused as a result of acts or events which are beyond our reasonable control (‘Force Majeure Events’).
Ownership rights
8.7 If we return your Metals to you, we will no longer be responsible for any loss or damage to your Metals from the point at which the Royal Mail (or other relevant carrier) takes physical possession of your return parcel. Any claims would need to be made with Royal Mail.
9.1 We reserve the right to reject receipt of any parcel that appears to have been opened, damaged, or tampered with during transit to us.
9.2 It is your responsibility to obtain proof of posting and to retain all tracking information when sending your Metals to us, whether using our pre-paid postage label. Failure to retain this information may prevent you from being able to submit a claim for a lost or damaged parcel with InPost.
9.3 Any claim for a lost or damaged parcel must be brought directly with InPost. However, you must notify us in writing within 28 calendar days from the date of posting so that we can meet any deadlines set by third-party couriers for providing supporting evidence. Claims made after this date will not be considered under any circumstances, and no legal liability will be assumed by us.
9.4 InPost’s investigation and assessment of any lost or damaged parcel is final. If InPost determine that a claim is invalid, their decision is taken as absolute and binding. As we are bound by InPost’s terms and conditions, we reserve the right not to pursue or support a claim for any incoming parcel sent by a customer where InPost have concluded that the claim does not meet their criteria.
9.5 In the event of a lost or damaged parcel, only the scrap Metal value will be used when calculating any value to support your claim with InPost. No value will be attributed to gemstones, rarity, resale value or any enhanced or sentimental valuation. InPost may also require evidence of the contents and their value, including but not limited to photographs, written valuations, weights and purchase receipts.
9.6 We do not accept responsibility for:
(a) loss or damage to parcels occurring in transit to us; or
(b) goods lost or stolen during transit to us when you use our pre-paid label. Any such claim must be brought against InPost and not SILVEXA.
9.7 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity.
9.8 Our liability for any loss of goods during transit is limited strictly to the amount recovered from our insurer under the applicable insurance policy. Any recovered amount will be transferred to you.
9.9 We are bound by the final decision of our underwriters. Their decision is final, and no further claim may be brought against SILVEXA for loss or damage in transit.
10. We only buy minted gold and silver bars, rounds and coins.
10.1 Any Offer made by you or Post-Assessment Offer made by us will be in respect of all items which you have sent to us.
10.2 Non-Authentic items sent to us will not be returned (unless you otherwise confirm to us in writing, in which case, you shall be liable for the associated postage and packaging costs).
10.3 Non-Authentic items are only kept for 20 days after your Metals have been submitted to us.
10.4 “RETURN NON-METAL ITEMS” does not refer to stones. All stones that are left in your Metal are non-returnable and are either crushed or melted.
10.5 Under no circumstances do these stones get returned. We shall have no liability in respect of non-precious Metal items.
10.6 SILVEXA will not return any boxes, packaging, or ancillary materials submitted with items. This includes, but is not limited to, jewellery boxes, jewellery bags, certificates, documentation, or other accompanying paperwork.
11.1 Any queries, comments or complaints regarding these Terms and Conditions or our Services should be addressed to peter@silvexametals.com
Intellectual property
11.2 Nothing in these Terms and Conditions grants you a license to use any of our trademarks or other intellectual property for any purpose whatsoever.
How we will use your personal information
11.3 We will use your personal information for the sole purpose of providing you with our Services and to complete payment due to you in respect of such Services. We will not give your personal data to any third party and shall maintain its confidentiality.
Indemnification
11.4 You agree to indemnify us against all liabilities, claims, losses, costs and fees which we incur as a result of any breach by you of these Terms and Conditions (including, but not limited to, claims brought by third parties).
Other important Terms and Conditions
11.5 We may transfer our rights and obligations under these Terms and Conditions to another organisation. We shall notify you in writing if this happens, any such transfer will not affect your rights or our obligations under these Terms and Conditions. Subject to paragraph 12, this contract is between you and us. No other person shall have any rights to enforce any of its Terms.
11.6 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs shall remain in full force and effect.
11.7 These Terms and Conditions are governed by English and Scottish Law and the parties to them hereby submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim that arises out of or in connection with them. No failure or delay by us in exercising any right, power, privilege or remedy available to us under these Terms and Conditions or in law shall constitute a waiver of that right, power, privilege or remedy.