Our privacy policy is outlined below; we treat all information with the strictest confidentiality in accordance to the regulations as outlined by the Data Protection Act 1998 and the General Data Protection Regulations (EU 2016/679).

We are dedicated to ensuring that our customer’s privacy is protected. When requesting for further identification from our customers, you can be assured this will only be used in accordance with our privacy policy.

Information collected

•Personal Information: this will include your full name and billing/invoice address.
•Contact Details: these will be stored as provided by you, we will store your telephone number, email address and postal address(es).
•Order History: this will include any sale enquiries or any purchase orders that you enter on our system. This is not limited to completed sales; all enquiries will also be recorded on our system.
•Enquiry Details: this includes any online enquiries via email as well as any information provided by you when contacting us by phone or in person.
•SILVEXA may keep record of any personal information provided by you in order to carry out suitable anti-fraud checks in accordance with our due diligence and AML policies. Personal information that you provide may be disclosed to a fraud prevention agency, which may or may not retain a copy of that information.
•Please note that we never conduct any credit checks, and your credit rating is not affected under any circumstances when dealing with SILVEXA.
•The information above is required to enable us to efficiently process items bought from us, and to enhance our ongoing commitment to a superior level of service. The above information is required for our internal records that are governed by regulatory and accounting requirements.

How we will use your information

We are committed to integrity and transparency when it comes to how we collect, store and protect your personal data.

Where we have legal obligations, information may be shared with governing bodies or law enforcement authorities. Under no circumstances will any personal information be sold, leased or distributed, unless we are required to do so by law.

If you would like to request any of the personal information that we hold under the Data Protection Act 1998 and the GDPR 2016/679, contact us by email to peter@silvexametals.com. Should you wish to close your account entirely, email us to peter@silvexametals.com. Should you have reason to believe that any of the information that we hold on file is incorrect, please contact us and we will make any necessary amendments to ensure that the most up-to date and correct information is held.