At SILVEXA, we are committed to providing a smooth and reliable shipping experience. The following policy outlines our shipping procedures, options, and responsibilities, ensuring that our customers have a clear understanding of how their orders are handled.
We offer a variety of shipping methods to accommodate our customers’ needs. All orders are processed and dispatched from our warehouse located in Leeds.
Standard Shipping
Delivery Time: 3-5 Business Days
Price: Free for all orders
Expedited Shipping
Delivery Time: 1-2 Business Days
Price: £10 (calculated at checkout).
UK: We ship to most areas within the UK, excluding Scottish Highlands & Islands, Isles of Scilly, Islay/Jura, Isle of Man, and Channel Islands.
We currently do not offer shipping to P.O. Boxes or APO/FPO addresses.
Orders are processed Monday through Friday. Please note that orders placed on weekends or public holidays will be processed the following business day. Some products may have additional processing times due to stock availability or special handling requirements.
Once your order has been placed, you will receive an order confirmation email. Upon shipment, you will receive a shipping confirmation email with tracking details.
Free Shipping: We offer free standard shipping for all orders in the UK.
After your order has been dispatched, you will receive an email with your tracking number. You can use this number to track your package through the carrier’s website. If you have trouble tracking your shipment or have concerns, please contact us, and we will assist you.
Damaged Shipments: If your package arrives damaged, please contact us immediately at peter@silvexametals.com. Provide pictures of the damage along with your order number, and we will arrange a replacement or a refund.
Lost Shipments: If your package is marked as delivered but you have not received it, please check with your local carrier. If you still cannot locate your package, contact us, and we will initiate an investigation with the carrier.
For information regarding returns, exchanges, and refunds, please refer to our Return and Exchange Policy. We are dedicated to ensuring you are completely satisfied with your purchase. If you have any concerns, feel free to reach out to us.
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our team:
Email: peter@silvexametals.com
Phone: 07510 628300
Mailing Address: Silvexa, Pure Offices Leeds Thorpe Park, 4100 Park Approach, Leeds, LS15 8GB, United Kingdom
Thank you for choosing Silvexa! We appreciate your business and look forward to serving you.