Please read these Terms and Conditions carefully for SILVEXA which apply in respect of precious Metal buying services offered via our website; www.silvexametals.com.
We are a Partnership business established in the United States with the office address: SILVEXA, Omni Centre
Business Park, 300 W Broadway, Council Bluffs, IA 51503, United States. Our operating office in England and Wales
is: SILVEXA, Pure Offices Leeds Thorpe Park, 4100 Park Approach, Leeds, LS15 8GB, United Kingdom. Our
Partnership director is Tomas Newell, and our UK manager is Peter Bridges.
You can write all concerns and complaints to our office address in United Kingdom; all legal matters will be handled
at this address.
The website www.silvexametals.com is owned and operated by;
SILVEXA
Email: peter@silvexametals.com
Phone: 07858613190
2.1 In using the Services, you warrant that:
4.1 Methods for Sending Your Metal:
Send your items via the postal system using a pre-paid postage label
4.2 When using our pre-paid services we will not make postage cost deductions from your job at pay-out.
4.4 We reserve the right to reject the receipt of any parcel which looks as if it has been tampered with or damaged in transit. Sending your items with InPost Securely parcel your items and send them to us from your local InPost shop or locker. It is your responsibility when posting your Metal to ensure that your parcel is:
•Securely packaged;
•If the value of the metals inside the parcel are less than £400 send them inside bubble wrapped envelope
•If the value of the metals inside the parcel are above £400 send them wrapped in bubble wrap inside a
cardboard box or hard material packaging
•Your parcel contains your Sales Reference Number.
4.5 Our pre-paid postage label will be fully insured to cover the value of the item you are posting to us.
4.6 If your Metal is worth more than £2,500, it may be advisable to send items to us in separate packages in order to obtain more comprehensive cover. Your Sales Reference Number must be included in all of your Parcels to avoid delay in processing your Metal.
5.1 When you sell Metal to us through our website, your Metal sale will process as follows:
a) On the first working day (excluding Bank Holidays) that we receive your Metal you will be sent a notification email
b) On the day we receive your Metal, we will complete an assessment of its Characteristics
c) In order to accurately assess the Characteristics of your Metal, you agree to allow us to carry out both destructive and non-destructive testing. This may include (but shall not be limited to) filing, acid testing and dismantling, removal of stones, workings and other non-precious Metal items.
d) This process may result in Metal being permanently scratched, disfigured, stained or broken.
e) We shall not be responsible for returning Metal to the condition it was in when we first received it, nor shall we be responsible for any losses which you may incur as a result of any testing procedures.
f) We reserve the right to refurbish, alter, resell or dispose of all items purchased at our discretion.
5.2 Once your Metal has been assessed and we agree with the Metal’s Characteristics submitted on our Sell Gold & Silver page, we will accept your Offer.
5.3 We work to a 2g weight tolerance. When we professionally test your Metal and the weight is correct with a 2g difference and we agree with your assessment (carat of your Metal) we will accept your Offer and pay you based on the weight of the Metal actually received.
5.4 When the above applies, and you have used our guaranteed pricing offer, your metal will be processed on the gold or silver price on the day you submitted your metal sale provided we received your metal within 7 days.
5.5 If your weights and carats differ to your original submission and you have used our guaranteed pricing offer we will evaluate your weights and carats and based on your guaranteed prices in our original offer
5.6 Where we do not agree with your assessment of your Metal’s Characteristics, we will not accept your Offer and your Metal sale will process as follows:
a) We will provide you with an Offer via email or phone to purchase your Metal based upon the weights and carats
as tested by our gold & silver experts.
You can then either accept our Offer or reject our Offer and we will return your Metal free of charge by Royal Mail
Special Delivery.
5.7 Our Price Guarantee is applicable only to the sale of precious metals, including scrap metal, bullion, bars, and coins, with a combined value of £5,000 or less, dispatched to us via online postal service. Each customer is restricted to one ongoing transaction at any given time. This condition necessitates that we have received, processed, and finalised payment for your current metal sale before you can secure a price guarantee for another transaction. It is important to note that gold or silver prices respectively are subject to fluctuations in the global market, thus UK bank holidays and weekends are taken into account when determining the duration of your price guarantee.
5.8 In case of a market downturn exceeding £5.00 GBP per ounce in the gold price on an application where you have been granted a Price Guarantee, we reserve the right to offer you a revised price for your metal based on the Live market trading price of gold or silver. This will apply if the decline in the Guaranteed Price exceeds £5.00 GBP for gold or £2.00 for silver per ounce compared to the LBMA gold or silver price at the time of processing your items upon receipt by us via post. Our Price Guarantee on your items will automatically become void if the decline in the gold market exceeds £14.99 or in the silver market exceeds £2.99 per ounce on the day we physically receive your items at our premises. If such a scenario arises, we will promptly reach out to you, providing the option to have your items returned to you free of charge or re-valued based on the live gold/silver price.
5.9 As metal processing is a manual procedure requiring human input, occasional errors may occur. If we discover a typographical or input error in recording the characteristics of your metal, we reserve the right to correct the
mistake. In the event of an overpayment due to an error, you agree to return the overpaid amount promptly upon notification.
We will notify you within 7 days of identifying the overpayment. If necessary, we reserve the right to engage an independent third-party valuer to verify the corrected valuation. Failure to return the overpayment within 14 days of notification shall constitute a material breach of contract. In such an event, we reserve the right to take all necessary legal action to recover the outstanding amount, including but not limited to debt recovery proceedings, interest on the unpaid amount, and any associated legal or administrative costs incurred in the recovery process.
Silver Parcel Processing Policy
5.9.1 Processing Timeframes Due to increased volumes, parcels containing silver may not be subject to same-day processing. Hatton Garden Metals reserves the right to process such parcels within a period of up to fourteen (14) calendar days from the date of receipt.
5.9.2 Enquiries Related to Silver All enquiries concerning silver items will be addressed by SILVEXA in a timely and reasonable manner, subject to operational capacity and volume constraints.
5.9.3 Trade and High-Volume Parcels Please note that trade parcels containing silver may be subject to additional delays. Parcels containing excessive quantities of silver may also require extended processing times beyond standard timeframes.
5.9.4 Notification of Delays In the event of any delays impacting the processing of parcels containing silver, customers will be notified promptly and kept informed of the estimated processing timeline.
6.1 We comply with all the Requirements of the Data Protection Act (2018) and if you have elected to receive
prepaid postage label or quote we will contact you on the details that you have provided.
6.2 If your Metal Characteristics (carats) and weights have been different to what you believed you had (by more
than a 2g weight difference) then we will require your authority to proceed and buy your Metal. We will contact you by email or telephone and we will need your authority to process and pay you out for your items. Once we have received confirmation that you would like to proceed with our Offer, we will make payment on the day that your Offer has been authorised to a UK Bank Account account specified in writing.
6.3 Rejecting our Offer process is as follows:
a) You must confirm this by e-mail within seven working days of being contacted by us or subject to a reasonability test.
b) We will make every reasonable attempt to contact you on the details you provide. However, if you fail to notify us within seven working days, you may be deemed to have rejected the Post-Assessment Offer.
c) Rejected Offers will be to you via The Royal Mail’s Special Delivery service free of charge. (Please allow 3 working
days for rejected parcels to be processed for dispatch).
You will remain the owner of your Metal at all times until we accept your relevant Offer or you accept our Post-Assessment Offer. If we return your Metal to you, you will remain the owner of the Metal at all times.
7.1 We are only responsible for loss or damage to your Metal caused by our negligence or breach of contract from the time that we accept delivery of the Metal.
7.2 In such circumstances, we are responsible for losses which you suffer only to the extent that they are a foreseeable consequence, limited to a maximum aggregate liability of the lower of: the Headline Rate at the date of the occurrence.
7.3 Our services are for domestic and private use only.
7.4 We accept no liability for any loss of profit, business or business interruptions.
7.5 You and any relevant third parties are bound by the limitation outlined. Should your insurance carrier issue a subrogation claim in any circumstance where you, the individual, could have brought such claim against us, we accept no liability and you waive your right to any such claim, through your insurance carrier’s behalf or individually.
7.6 We shall have no liability or responsibility for any delay or failure to perform any of our obligations under these Terms and Conditions caused as a result of acts or events which are beyond our reasonable control (‘Force Majeure Events’). Ownership rights
7.7 If we return your Metal to you, we will no longer be responsible for any loss or damage to your Metal from the point at which the Royal Mail (or other relevant carrier) takes physical possession of your return parcel. Any claims would need to be made with Royal Mail.
8.1 We reserve the right to reject receipt of any parcel that appears to have been opened, damaged, or tampered with during transit to us.
8.2 It is your responsibility to obtain proof of posting and to retain all tracking information when sending your Metal to us, when using our prepaid InPost postage label. Failure to retain this information may prevent you from being able to submit a claim for a lost or damaged parcel with Royal Mail.
8.3 Any claim for a lost or damaged parcel must be brought directly with InPost. However, you must notify us in writing within 28 calendar days from the date of posting so that we can meet any deadlines set by third-party couriers for providing supporting evidence. Claims made after this date will not be considered under any circumstances, and no legal liability will be assumed by us.
8.4 InPost’s investigation and assessment of any lost or damaged parcel is final. If InPost determine that a claim is invalid, their decision is taken as absolute and binding. As we are bound by InPost’s terms and conditions, we reserve the right not to pursue or support a claim for any incoming parcel sent by a customer where InPost have concluded that the claim does not meet their criteria.
8.5 In the event of a lost or damaged parcel, only the scrap Metal value will be used when calculating any value to support your claim with InPost. No value will be attributed to gemstones, rarity, resale value or any enhanced or sentimental valuation. InPost may also require evidence of the contents and their value, including but not limited to photographs, written valuations, weights and purchase receipts.
8.6 We do not accept responsibility for:
(a) loss or damage to parcels occurring in transit to us; or
(b) goods lost or stolen during transit to us when you use our prepaid postage labels with InPost. Any such claim must be brought against InPost and not SILVEXA.
8.7 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity.
8.8 Our liability for any loss of goods during transit is limited strictly to the amount recovered from our insurer under the applicable insurance policy. Any recovered amount will be transferred to you.
8.9 We are bound by the final decision of our underwriters. Their decision is final, and no further claim may be brought against SILVEXA for loss or damage in transit.
9. We only buy gold and silver.
9.1 Any Offer made by you or Post-Assessment Offer made by us will be in respect of all items which you have sent to us.
9.2 Non-Metal items sent to us will not be returned (unless you otherwise confirm to us in writing, in which case, you shall be liable for the associated postage and packaging costs).
9.3 Non-gold is only kept for 30 days after your Metal has been submitted to us.
9.4 “RETURN NON-GOLD ITEMS” does not refer to stones. All stones that are left in your Metal are non-returnable and are either crushed or melted.
9.5 Under no circumstances do these stones get returned. We shall have no liability in respect of non-precious Metal items.
10.1 Any queries, comments or complaints regarding these Terms and Conditions or our Services should be addressed to peter@silvexametals.com
Intellectual property
10.2 Nothing in these Terms and Conditions grants you a licence to use any of our trademarks or other intellectual property for any purpose whatsoever.
How we will use your personal information
10.3 We will use your personal information for the sole purpose of providing you with our Services and to complete payment due to you in respect of such Services. We will not give your personal data to any third party and shall maintain its confidentiality.
Indemnification
10.4 You agree to indemnify us against all liabilities, claims, losses, costs and fees which we incur as a result of any breach by you of these Terms and Conditions (including, but not limited to, claims brought by third parties).
Other important Terms and Conditions
10.5 We may transfer our rights and obligations under these Terms and Conditions to another organisation. We shall notify you in writing if this happens, any such transfer will not affect your rights or our obligations under these Terms and Conditions. Subject to paragraph 12, this contract is between you and us. No other person shall have any rights to enforce any of its Terms.
10.6 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs shall remain in full force and effect.
10.7 These Terms and Conditions are governed by English and Scottish Law and the parties to them hereby submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim that arises out of or in connection with them. No failure or delay by us in exercising any right, power, privilege or remedy available to us under these Terms and Conditions or in law shall constitute a waiver of that right, power, privilege or remedy.
